Main Contact: 
Suzanne Bierman: Suzanne[dot]Bierman[at]arkansas[dot]gov
NWD/SEP System
Name of Operating Agency: 
Division of Medical Services
Participating types of NWD/SEPs: 
Aging and Disability Resource Centers (ADRCs), Department of Human Services (DHS) County Offices, and divisions that serve specific populations: Division of Aging and Adult Services (DAAS), Division of Medical Services (DMS), Division of Developmental Ser
1-800 number: 
ADRC toll-free number (Choices in Living)
Level I screen: 
Level I screen is automated and fully functioning on the Access Arkansas website.
Level II assessment: 
The InterRAI has been automated through CoCentrix. The system is at various stages of development and deployment by DHS division.
Agency responsible for completing the financial assessment: 
The Division of County Operations
Coordination/automation of referrals between levels (i.e., Level I and Level II) : 
The financial and functional determinations are performed simultaneously with communication between staff. DHS is currently working on the process for collecting functional eligibility information through the use of automated assessments tools.
Core Standardized Assessment
Elderly individuals (age 65 or older): 
interRAI Home Care (HC)
People with developmental disabilities: 
interRAI Intellectual Disability (ID)
People with a serious mental illness or severe emotional disturbance: 
interRAI Community Mental Health (CMH)
People with physical disabilities: 
interRAI Home Care (HC)
Conflict-Free Case Management
Mitigation strategies in place/planned: 
AR has established conflict-free case management protocols for providers in all in three divisions: Division of Aging and Adult Services (DAAS), Division of Developmental Disabilities Services (DDS), and Division of Behavioral Health Services (DBHS).
Service data: 

Claims data

Quality measures: 

Medicaid Adult Health Care Quality Measures, Mental Heath Youth Questionnaire (YOQ), Review Checklist, and MFP Quality of Life Survey

Outcomes data: 
  • MFP Quality of Life Survey
  • National Core Indicators (NCI)
  • MS/DAAS- Satisfaction Survey
  • DMS-QA Survey
  • DBHS- Arkansas Community Mental Health Centers Satisfaction Survey, Adult and Child
Use of Enhanced FMAP: 

AR used program funds to develop the BIP structural changes, enhance the state’s LTSS IT system,  support rural access to LTSS, provide new or enhanced HCBS offerings, and support behavioral health transformations.